Sport Hotel Hermitage and Spa

Great hotel / staff but one unacceptable an d unprofessional incident .Great hotel, amazing service (check in very kind and professional , concierge team very helpful and efficient , luxurious facilities (restaurants , pools …), efficient valet parking ,,, really PERFECT.HOWEVER one very bad incident happened to us - I booked through the hotel a horseback riding tour for my son and myself, looking forward to a pleasant experience. Unfortunately, the woman in charge treated us with shocking rudeness. Upon arrival, she accused me of being late (which we were by 2 minutes max ) then became increasingly aggressive, asked for payment in cash, rolled her eyes at all times, and then spoke in an almost shouting tone things like “ you are on vacations, I am not…”At some point I wondered if she had been using illegal substances to treat customers like that ;Her words were insulting, her demeanor intimidating, and - the worse - the whole exchange left my 10-year-old son frightened. As I complained to her, she turned to my son shouting “are you not having a good time ? Answer me, are you not having a good time? You see, you see…”After 8 minutes she aborted the ride and rode us back to the barn.Instead of a welcoming and safe atmosphere, we were met with hostility that completely ruined what should have been a special day. I have never experienced such unprofessional behavior in a tourism activity - not the level you expect from a provider recommended by Hermitage / any five star hotel.We left feeling upset and disappointed.I hope the hotel will react with more than lip service.

Nous avons passé 3 nuits dans une junior suite premium (chambre 615), et tout a été absolument parfait du début à la fin. L’accueil est chaleureux et professionnel, les installations sont magnifiques, et le spa est un véritable havre de paix. Mention spéciale au Glass Bar, où tout est délicieux et le service impeccable.Chaque détail est pensé pour offrir une expérience haut de gamme : une petite boîte de chocolats délicatement posée chaque soir dans la chambre, un diffuseur pour cheveux bouclés dans la salle de bain (si rare et tellement apprécié !), et un confort exceptionnel.L’hôtel est tout simplement splendide. Nous reviendrons sans hésiter !

Très bel endroit. Cadre magnifique, accueil sympathique